If you have an older Swaygo pack with a side-release buckle on the closure, we recommend that you replace the buckle with a keychain carabiner similar to the strap biners included with the packs. The biner closure has proven to be more durable, more reliable, and easier to use than the old buckles.
Here’s a quick video showing one way to remove a buckle without damaging the pack.
As always, if you prefer, Swaygo will gladly replace your buckle with a biner. Simply send us the clean and decontaminated pack and we will fix it up. Allow 2-3 weeks for shipping and repair time.